“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
While it is important to tell people what they might want to know you, it is best done while putting people at ease. Developing this skill requires taking time to get a sense of who you are and then taking that identity lightly. To help with this reflection, I find that focusing on the points Why, Who, What, and How to be useful.
Why This point covers why you entered your profession and why you continue to do it. Of the four points, “Why” is the most revealing and often creates the most connection. Yet in an effort to be brief, people’s discomfort with talking about themselves will cause them to skip it.
Who The best way to cover this point is to describe the type of customer you most enjoy working with. Some people are tempted to keep this description as broad as possible; so as to not rule out any prospects. Yet, by being specific, people to will remember you when they meet somebody who might want to work with you.
What Of the four points, this one is most mishandled. People most often will talk about what they do instead of what they do for their customers that makes them want to buy again. By using visual language that captures the impact your work has on satisfied customers, you become memorable.
How This point explains how you uniquely deliver the “What” that makes you preferred over your competition. The “How” is never a technical explanation and does not have to be earth-shaking. It can be the value or practice that consistently draws satisfaction and makes you trustworthy.
For example, a real estate agent might say;
My home grounds me and is a source of my refreshment at the end of my day. So I work to reduce the time families feel the dislocation of selling and buying a house. I most like working with young families in southeastern New Haven County looking to expand into a larger home that is still under $550K. My clients tell me they especially appreciate my ability to understand what they feel are the key selling points of their current property and then communicate persuasively to get interesting offers on the home.
As I wrote at the beginning, the words are not nearly as important as being genuine. Good luck.